The following information explains how the Notify module decides who to send an email to when the Notify Rule is set to Email Customer and/or Ship.
This is blank when jobs are first created, however if it is updated after that and the additional status-based rules have been configured to send emails, it will be the email address of the selected contact that will receive the email from the Notify module.
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In the case below, where two email entries exist, Jim2 will choose one of them.
To be certain which one will be used, there should be only one email contact entry, however multiple email addresses can be in the same field, separated by a semi-colon () which will then email to more than one person.
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When none of the above are found, Jim2 will locate the email address(es) from the first contact it finds with an email contact entry.
This is very random, and for obvious reasons it would be best to ensure a contact marked as Primary has a valid email contact entry.
Only the system email contact entry is applicable. |