Non-Billing Template Setup and Usage

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This example will explain the concepts and process of configuring non-billing based templates for use in Service Level Agreement-based job creation and updates.

 

In this example, create a new set of templates that can be used for quickly creating or updating jobs with correct Service Level Agreement (SLA) job data. The fields used will be specific to the business and data capture requirements.

 

On the ribbon, go to Tools > Setups >Projects > Actions

 

Create an Action Group Called SLA and configure to only allow execution at Action Level Only.

 

SLA

 

Create a new action called SLA-Remote linked to the Action group SLA above, and restrict the template so it can only be executed from the Action Group at Template Level.

 

SLA Remote

 

Create a new action called SLA-Onsite linked to the Action group SLA above and restrict the template so it can only be executed from the Action Group at Template Level.

 

SLA Onsite

 

On the ribbon, go to Items and add two Items called SLA-ONSITE and SLA-REMOTE.

 

On the ribbon, go to Tools > Setups > Jobs > Job Priority and add the following:

SLA-Low

SLA-Normal

SLA-High

SLA-Urgent

 

On the ribbon, go to Tools > Setups > Jobs > Job Type and add the following:

SLA-ONSITE

SLA-REMOTE

 

Create the following templates via Projects > Template List.

 

Template list icon

 

Click Add, then configure name, and save the first template.

 

Use the Create Similar function and save the additional templates, updating each as appropriate.

 

Template Name

Item

Due Date

Priority

Job Type

SLA:Onsite:Low – 7 Days

SLA-ONSITE

Now + 7 Days

SLA-Low

SLA-ONSITE

SLA:Onsite:Normal – 8 Hours

SLA-ONSITE

Now + 8 Hours

SLA-Normal

SLA-ONSITE

SLA:Onsite:High – 4 Hours

SLA-ONSITE

Now + 4 Hours

SLA-High

SLA-ONSITE

SLA:Onsite:Urgent – 2 Hours

SLA-ONSITE

Now + 2 Hours

SLA-Urgent

SLA-ONSITE

SLA:Remote:Low – 7 Days

SLA-REMOTE

Now + 7 Days

SLA-Low

SLA-REMOTE

SLA:Remote:Normal – 8 Hours

SLA-REMOTE

Now + 8 Hours

SLA-Normal

SLA-REMOTE

SLA:Remote:High – 4 Hours

SLA-REMOTE

Now + 4 Hours

SLA-High

SLA-REMOTE

SLA:Remote:Urgent – 2 Hours

SLA-REMOTE

Now + 2 Hours

SLA-Urgent

SLA-REMOTE

 

Example of SLA:Onsite:Low – 7 Days Setup

SLA Onsite Low 7 Days

 

Link the new templates to the new Action using the Action Wizard.

 

Projects > Template Rules

template rules

Click Edit, then Action Wizard.

Choose SLA Onsite from the drop down list and click Next.

sla onsite1

Click Next on the Current Action Template Setup (the first time there will be no option to select).

no action to select

Click Next. Select Change so that only a particular template is executed, then Next.

change

Click Select Template.

select template

From the list, select the first of the SLA Onsite templates created above.

first sla template

Click OK to continue.

action template

Click Next to confirm the selection.

confirm action

Click Next.

override

Choose one of the above three. Click Next.

manual

Only the above is selectable. Click Next, then Finish to complete the configuration.

 

Now add the remaining templates:

Click the Action Wizard.

Choose SLA Onsite from the drop down list then click Next.

The template previously associated is now displayed.

template already there

Click Next. Select Change so that an additional template is execusted as well as existing templates, then Next.

change in addition

Click Select Template.

select template

Choose the next SLA template and click OK.

next template

Click Next.

sla 8

The new template will be displayed.

sla 8a

Click Next, and make a selection here. Click Next.

override

Only the below is selectable. Click Next, then Finish to complete the configuration.

manual

Repeat the process for the remaining templates, then the same for the SLA-Remote Action.

Click Save when the template linking has been completed.

 

link new templates to action

 

All Managed Service type contracts will now have the new SLA actions available at project list, project and job levels:

 

From within a related project job:

 

sla action via job

 

From within a Project, using the Add Jobs button:

 

SLA via related project job

How to

Create Billing Templates

Escalation Templates Example

Project Job Implementation Templates Example

Project Template Creation

Project Template Creation Example 1

Project Template Creation Example 2

Use Template Merge Functionality