Configure Consumables Management

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This area will take you through the consumable management configuration setup.

 

To send consumable emails, the following needs to be configured:

Email formats created (recommend identical formats) in both sections

Messages via email ticked in parameters edit section

Email destination entered (can have multiple destinations)

Lead time in days specified (default is 7 days)

Lower threshold trigger specified (default is 5%)

You do not need to alter the upper threshold from 15%.

 

EKM consumable request

 

In the above example, a toner will be requested when it has 7 days remaining or it reaches 5% left.

 

consumables email

 

This email should be identical for both emails within the consumable system:

 

Subject

Order [consumable.description] for [device.manufacturer] [device.type] – Serial No. [device.mfr_serial] in Zone [device.zone]

Body

A [consumable description] consumable has been ordered for the following machine

Customer:

Manufacturer:

Model:

Serial Number:

IP Address:

Asset Number:

Location:

 

[contract.number]

[device.manufacturer]

[device.type]

[device.mfr_serial]

[device.url]

[device.barcode]

[device.zone]

Details of consumable

SKU:

Description:

Reason:

Current Level:

Days left:

Days monitored:

Date of request:

 

[consumable.sku]

[consumable.description]

[consumable.reason]

[consumable.level]

[consumable.daysleft]

[consumable.days]

[consumable.dated]

Delivery location (if configured)

Location Name:

Contact Name:

Contact Phone:

Contact Email:

[dl.name]

[dl.contact_name]

[dl.contact_phone]

[dl.contact_email]

 

Delivery Address

[dl.address_line_1]

[dl.address_line_2]

[dl.address_line_3]

[dl.city]

[dl.postcode]

[dl.county]

 

Happen EKM Insight Examples

Consumable

Level

Days Remaining

Lead Time (Days)

Lower Threshold

Upper Threshold

Action

Black Toner

20%

10

7

5%

15%

Nothing

Cyan Toner

20%

10

10

5%

15%

Order – Rapid Use

(Trigger is days remaining and level is above upper threshold)

Yellow Toner

15%

7

7

5%

15%

Order – Low

(Trigger is days remaining)

Magenta Toner

10%

7

7

5%

15%

Order – Low

(Trigger is days remaining)

Magenta Toner

4%

7

7

5%

15%

Order – Exhausted

(Trigger is lower % threshold)

Magenta Toner

4%

6

7

5%

15%

Order – Exhausted

(Lower threshold overrides lead time)

Fuser

5%

80

7

5%

15%

Order – Exhausted

(Recommend put in Query)

 

Further information

Configure Consumables Management

Consumables Management