v.20.2.26 (25-Nov-2021)
▪Fix incorrect counts recorded for Sharp devices with tiered counting enabled.
▪Extract tiered colour counters for Sharp devices.
▪Automatically record Kyocera tiered counters when they are enabled after the device is first discovered.
▪Relay changes of device model name to the Portal.
▪Fix device location missing for some HP devices.
▪Remove spurious numeric suffix on serial numbers for some Dell devices.
▪Fix for occasional transient cases of double counting and erroneous Other size counts being recorded for some HP devices.
▪Resolve an issue where the reported device hostname could repeatedly switch between a hostname and an IP address.
▪Read % toner level where available for a few additional Ricoh/Savin models.
▪Resolved issues with remote service restart failing on some Windows systems.
▪Improved agent keep-alive behaviour on MacOS.
v.20.2.25 (03-Aug-2020)
▪Device location (as manually configured on the device) and main firmware version are now read at daily intervals and relayed to the Portal.
▪Device hostname is now read directly from the device where possible, rather than via DNS lookup, and changes in hostname are relayed to the Portal daily.
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Note: The hostname previously recorded for devices may change as a result of this. |
▪Improvements to Ricoh consumable level handling:
–Read toner levels at 1% precision for devices with the SP5-768-001 service mode setting enabled.
–Resolve issues reading levels for production devices having multiple cartridges of the same colour.
–Accurate identification of toner colour for international language devices.
▪Additional product support for legacy Dell devices:
–Accurate model name extraction for Lexmark-based Dells.
▪Read mono and colour impression totals for Lexmark and Xerox based Dell models.
▪Added support for reading alerts (error and warning conditions) from Zebra devices.
▪Resolve issues with reading a consistent MAC address for some Zebra devices.
▪Fix for stuck meter readings for some HP-rebadged Samsung models.
▪Java runtime environment updated to OpenJDK 11.0.11.
▪MacOS installer support for native execution on Apple M1 chip.
7.20.2.24 (14-Dec-2020)
▪Automatic self-diagnosis and recovery from the most common XMPP connectivity problems.
▪The DCA now performs a full integrity check of its application database at start-up and at daily intervals, with automatic recovery from last good backup.
▪Additional resilience and automatic recovery from temporary application database connectivity issues.
▪IMIL Status response and memory monitor logging now includes host system memory and CPU usage stats. This can help identify potential performance issues caused by other programs running on the same machine as the DCA.
▪Fix an issue with Portal resync which could cause the IDs of deleted devices to be reused under certain circumstances.
▪Support for discovery and limited monitoring of networked Zebra print devices.
▪Fix to prevent Samsung toners sometimes being recorded as two different items.
▪Workaround to ignore abnormally high meter reading jumps (million plus) reported occasionally by some Ricoh printers.
▪Installer support for Mac and Linux operating systems.
Further information