Unprint a Return from Customer is different to moving the status of the return to Cancel. Unprinting a return effectively reverses the original return. Although this is not recommended, there are instances where you may want to edit a customer return that has already been set to the status of Finish.
Unprinting a Return from Customer puts the stock back on the original purchase order.
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You cannot unprint a return from customer if a refund has been given or the credit has been applied to another invoice. |
1.Go to Jobs > Unprint and select Unprint RFC.
2.Enter the original Return number into the Unprint RFC screen and click OK.
3.The following warning screen is displayed with details of the return, to confirm that this is the return you want to cancel. If the details are correct, click Yes.
4.A confirmation screen will be displayed. Click OK and the return will now have a status of booked. The stock records will be updated. Depending on the reasons for unprinting, you can now edit or cancel that RFC.
Further information: