There are times when certain stock items you have sold to customers need to be returned to your business for various reasons, such as warranty issues or faulty parts. Jim2 has the facility to track stock and allow your customers to return goods to your business, maintaining thorough records of the events. There are two types of returns.
Non Strict Returns
A non strict return allows you to credit a customer for an item returned from a sale that Jim2 doesn't know about, eg. sold from a previous system or sold in a retail environment where it is difficult to identify the original sale. Unlike a strict return, the resulting credit has no link to the original sale.
This needs to be set up in Security first. On the ribbon, go to Security > Jobs > Return From Customer > Allow non strict Returns.
Tick this security setting if you do not need to enforce the use of an invoice number when adding a return from customer. This means there is no link to an invoice against the customer. You can also return against multiple invoices.
The non strict return generates the credit for the customer. When finished, a linked debtors PO is automatically generated on a status of Received to handle the return of the stock to your inventory.
The COGS on the debtors PO should be confirmed prior to finishing the debtors PO, as it will take this from the stock record – not from the COGS of the original sale.
The debtors PO should be finished promptly to ensure your stock levels and values are accurate.
When a debtors PO is created from a non strict return, it does not create another credit for the customer.
Upon setting the RFC to Finish, Jim2 will automatically create a Debtors PO on the status of Received. It is then required that the debtors PO be updated with the COGS value against the stock, then set to Finish.
When adding a return with no invoice number, a related debtors PO will be created on the status of Received. This allows sales staff to add returns without requiring access to Purchases. Purchasing staff can cost the return correctly at a later time.
If Strict Return is selected, it will require the entry of an invoice number. You then have the ability to return all or part of the goods on that invoice. Strict return does not allow for returns against multiple invoices.
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You cannot RFC a part from a manufactured item. |
Return from customer includes the following:
▪Allow returns from multiple invoices on the one RFC (non strict return).
▪Allow returns with no invoice number (non strict return).
▪Strict Return.
▪Additional security settings.
To cater for these features, the stock grid includes both Invoice# and Job# columns.
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The Add All Stock feature is available only when an invoice number is selected in the Return header. |
Creating a return from customer has the opposite effect on stock and invoice transactions.
The Jim2 Return from Customer form is divided into the following specific information areas that will give you a complete detailed record of:
▪The return from customer details via the Return header.
▪The stock information via the return stock grid.
▪The totals of the return via the return footer.
▪List of returns from customers via the return list.
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You can expand or reduce the number of fields viewed in the return stock grid by clicking the solid arrow on the top left-hand corner of the grid.
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Further information: