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Jim2® Business Engine Help File

On the ribbon, go to Tools > Setups > Jobs > RFC Types.


Tools Setups


This screen allows you to set up your different Return from Customer types.


If you have ticked Return Type is required for Customer Returns in Options > Job > Customer Returns, it is always required for customer returns. You will have to select a RFC Type when adding a return from customer (via Jobs > Return from Customer).


This is a useful means of tracking why goods are being returned, and can form part of your quality record.


setup rfc types


By using RFC Types correctly, you can monitor your returns by running a list on a specific Return from Customer Type over a given time period.


RFC type1


Further information:

Return From Customer

Customer Returns Options

Return a Package From a Customer

Return From Customer Entries

Return Kits

Returns and Attributes