Cancel a Payment/Cheque

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A creditor's payment cannot be deleted unless it has been unallocated or if it has been reconciled. It can only be cancelled or reversed.

 

To cancel a payment, begin by first unallocating the payment from invoices.

 

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It is advisable to use the Refund or Reverse facility instead of cancelling a payment. The refund and reverse facilities will keep a complete audit trail of any entries made and/or refunded.

 

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hmtoggle_arrow1Cancelling the creditor's cheque

1.On the ribbon, go to Accounts > Cheque Book to open the cheque book list and enter the Cheque# to locate the correct cheque.        

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Tip

Some letters in the field names within the header are underlined, eg. Card#. Using Alt+ the underlined letter will jump to the field beside that heading.

2.Open the creditor's cheque by either double clicking on the entry or clicking View.

3.At the bottom of the Viewing Cheque screen is the Cancel Cheque button.

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4.Click Cancel Cheque and a confirmation will appear.

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5.Click OK and the creditor's cheque will be cancelled.

 

Further information

Apply a Credit/Prepayment

Clear Small Creditor Balances

Create a Creditor Refund

Enter a Credit

Enter a Payment

Enter a Prepayment

Discounts and Account Fee entries

Manage Payment Returned from Bank

Reverse Creditor Entries

Reverse Discounts and Account Fees

Send a Remittance Advice

Show Invoices Due

Unallocate a Payment