Producing a customer return for stock with attributes is a simple process: add a new customer return via Jobs > Return From Customer > Add on the ribbon.
Enter the invoice number and Jim2 will automatically fill in the customer name. From here, enter individual stock and select the attributes for them, or click Add All Stock, in which case Jim2 will add all the stock lines with attributes.
To enter stock manually because the customer only wanted to return one jacket, click the ellipsis [...] in the stock code field to look up the stock codes.
A screen will appear with all of the stock lines on the invoice. However, when there are two stock lines with the same code but different attributes, which is the right line to choose? By clicking Show Attributes, it will show the attribute values of the stock:
Highlighting the first line shows there are two jackets, colour navy, size small available to return.
Highlighting the second line shows there are two jackets, colour black, size medium available to return. Select the first line, then click OK.
Tab forward in the job stock grid to change the quantity.
If the customer also wanted to return the black jacket, size medium, just tab to a new line and click the ellipsis [...].
Select the second line, then OK.
Adjust desired quantity if necessary.The return from customer is now ready to finish.
Further information
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