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Jim2® Business Engine Help File

Due to Google implementing 2-step verification on its free accounts on 30 May 2022, any free Gmail POP accounts set up in Jim2 will no longer be supported after 30 May 2022, and no longer be capable of POP collection.

 

Google Workspace (formerly known as G Suite) business emails are not affected and will continue to work with POP.

 

Examples:
acmecorpsales@gmail.com : Gmail will not be supported
sales@acmecorp.com.au : Google Workspace with your company domain is not affected

 
The Happen Development Team are also putting the final touches on our new free email connector which will support new Google Workspace security requirements expected to be enforced later this year.

 

Clients operating with other POP email providers are not affected by this change.

 

Sending email

If using Gmail as the global email server it is best to have a relay connector created that allows Jim2 to send outbound email without authentication via Gmail. The only requirement is that a static IP address is required for this to be possible. Using this method, set up the smtp server via Tools > Options > Email.

 

Otherwise, use the account SMTP to send directly via Gmail using SSL.

 

Options email

 

Setup detail can be found here (copy and paste into a browser):

https://support.google.com/a/answer/176600?hl=en

https://support.google.com/a/answer/2956491?hl=en

 

Info

Select Only accept mail from the specified IP addresses and enter the external static IP address. Do not select Requires SMTP Authentication.

 

Once completed update the default SMTP server in Jim2 via Tools > Options > Other > Email, and test to ensure all is working as expected.

 

gmail smtp relay

 

If there is no static IP address, there is a workaround option where each Jim2 user is set up with an email send record via Tools > Setups > Email > Email Accounts.

 

gmail alternate setup

 

This is not ideal – if a user changes their Gmail password, it must also be updated in Jim2 email settings.

 

In addition, each of the users would then be displayed in the From list within Jim2 email, ie. if there are 10 users, they would all be displayed in the list.

 

showing multiple email addresses

 

SPF record

When sending email via gmail for the domain name, ensure the DNS has been updated to include google as a provider authorised to send email from the domain name.

 

Please refer to https://support.google.com/a/answer/178723?hl=en (copy and paste into a browser).

 

Retrieving email

Retrieving email from Gmail requires the following:

1.Ensure POP3 has been enabled on the applicable Gmail mailbox.

2.Update the POP3 connector as follows via Tools > Setups > Email > Email Accounts:

gmail pop

 

Setup

How to add a Jes Instance

Email Options

Email Setup

Set up Incoming Emails

Set up POP3 Email Accounts

Set up Email Tag

Set up Email Folder

Set up Email Rule

Set up Email Security

Create an email list

Set up SMS via Email

Set up and Use Gmail in Jim2

Use Office 365 with Jim2 Email