Return from Customer Status

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The status relating to a return from customer indicates a required action within the workflow. The responsibility to perform that action is therefore monitored on a live basis. A change of status by a user signals the need for a new action, and passes responsibility to perform that action along the workflow. Jim2 records time/date/initial data on status changes for productivity reports, and to keep a secure quality control record for each job.

 

Quality

Using the return from customer status, monitor the success of internal returns procedures or user performance.

 

The following statuses are available to map workflow for returns from customers. Others can also be added in the setup defaults.

 

Booked

This is the default status applied to a return from customer when first added. All returns from customers begin with this status.

 

CANCEL

This status signals that the return from customer has been cancelled.

 

FINISH

This status signals that the return from customer is finished. Once the status has been changed to Finish, the return from customer then creates the required Transaction Journals.        

 

Info

Add or edit statuses to match the company's workflow via Jim2 Tools > Status. The statuses that are underlined cannot be edited or deleted, as they perform a core function in the Jim2 application.

Further Information

Return from Customer

Return from Customer Security

Return from Customer Entries

Return List

Return Footer

Return Header

Return Stock Grid

Return from Customer Reports

 

How to

Add a Return from Customer

Add a Return From Customer Against Multiple Jobs

Return a Package From a Customer

Unprint a Return from Customer

View or Edit a Return from Customer