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Jim2® Business Engine Help File

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Jim2.Cloud Setup and Access for MAC OS

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Launch the App Store on your Mac, search and download Microsoft Remote Desktop 10 from the App Store, then install.

 

Info

Please ensure you download Microsoft Remote Desktop 10 – Remote Desktop 8 is not supported.

 

Mac OS RDP1

 

Place a shortcut directly on the desktop, or add the app to the Dock for easy access.

 

Launch the app, then click on Add Workspace.

 

Enter the following URL: https://jim2.cloud/RDWeb/Feed/webfeed.aspx and select Add Workspace.

 

The following screen will appear:

 

add url

 

Select Add User Account in the User account area above. Enter the Jim2.Cloud username and password you have been provided.

 

add user account

 

Your username and password will be stored under Preferences, where you can add, edit or delete user accounts.

 

Click Save, then the following screen will appear.

 

j2 remote app mac

 

Your username and password will be stored under Preferences, where you can add, edit or delete user accounts. This will allow for automatic login to the remote desktop.

 

manage users

 

Click Save, then the following screen will appear.

 

j2 remote app

 

warning1

If you minimise Jim2.Cloud for a lengthy period, it will freeze when you maximise it. This is unfortunately because the Remote Application tries to reconnect. Should this occur, call Happen Support 1300 005 462 to have your session reset.

 

Before launching Jim2.Cloud, create a folder on the desktop for saving files from Jim2.Cloud to the local file system.

 

On the ribbon at the top go to Preferences.

 

remote preferences

 

Go to the General tab and enter the folder created above. In this instance, the folder created is Jim2. See below for further information on using the folder.

 

folder redirection

 

Double click Jim2.Cloud work resource to launch Jim2.Cloud. The familiar Jim2 Logon screen will appear. Enter the Jim2 initials/username and password, or the sys details provided by the Happen Business Implementation Team.

 

Tip

If the app has been minimised, click the reverse arrows in the top right hand corner of the screen and Jim2.Cloud will appear again.

 

Return to Jim2

 

To add a document from the folder created on the desktop, when adding a document, click the ellipsis [...] and browse to the computer:

 

remote folder

 

Locate the folder created on the desktop. It will appear as a drive.

 

It is recommended to enter the system preferences on the Mac, go to Energy Saver and select Prevent Computer from Sleeping Automatically when Display is Turned Off. This will ensure that you are not disconnected to Jim2.Cloud.

 

If you are experiencing issues with connections, in the Microsoft Remote Desktop, go to Preferences and turn off Use hardware acceleration where possible.

 

Further information

Jim2.Cloud Technical Requirements

Jim2 Cloud Status

Jim2.Cloud Setup and Access for PC

Jim2.Cloud Setup and Access for MAC

Jim2.Cloud Access for Android

Jim2.Client Access for iOS

Jim2.Cloud FAQ

Jim2 Cloud Local Region Setting

Error Messages

Error Opening PDF Files

Add a Document to Link to On Premises Document

Add a Document Within Jim2.Cloud

Change Password in Jim2.Cloud

Import Files from Your PC to Jim2.Cloud

Open or Save Files from Jim2.Cloud

Set up Jim2 Mobile for Jim2.Cloud

Set up Printer for Jim2.Cloud

Tyro EFTPOS Integration in Jim2.Cloud