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Jim2® Business Engine Help File

Navigation: Jim2.Cloud

Jim2.Cloud Error Messages

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Jim2.Cloud Hanging

If there are issues with Jim2.Cloud either hanging or crashing, go to the Jim2.Cloud Remote App and click Log Off Session.

 

log off session

 

This will log completely out the cloud, as well as logging off the active user.

 

Jim2 Cloud Not Closing

There may be times where Jim2.Cloud may become stuck on closing.

 

To overcome this, go to the Jim2.Cloud RemoteApp, click Calculator, then click Log Off Session.

 

jim2 cloud freez

 

Access denied when logging in to RemoteApp

If you receive an Access Denied warning, this indicates that the password has been entered incorrectly three or more times and the account has been locked. Contact support@happen.biz to have the account unlocked.

 

Warning when trying to open Microsoft documents

When opening Word, Excel, etc. documents, if you receive a warning that you need to register or log in to your account, this indicates that you are not using the correct version of Office 365.

 

An Office 365 subscription that supports use within a cloud environment is required. Office ProPlus is required to activate Office 365 for use within the cloud. This is available within the E3 plan, or can be purchased separately and added to the Essentials and Business Premium Plans. Please ensure to discuss this with your company IT.

 

Locked by SYS message

When this error pops up, please contact support@happen.biz as we will need everyone to log out of Jim2 so that we can restart the Jim2 Server Service.

 

Black Screen

If a black screen appears, this indicates that you may be in Power Save mode in Windows. It is suggested to disable any Standby settings in Windows to avoid the black screen.

 

Errors on Mac

It is recommended to enter the system preferences on the Mac, go to Energy Saver and select Prevent Computer from Sleeping Automatically when Display is Turned Off. This will ensure that you are not disconnected to Jim2.Cloud.

 

If you are experiencing issues with connections, in the Microsoft Remote Desktop, go to Preferences and turn off Use hardware acceleration where possible.

 

Printers disappear in Options

This is usually as a result of the internet dropping out. To rectify this, log out of Jim2 and the Remote App, then log back in. If printers still do not show, contact support@happen biz so we can reset your session.

 

Further information

Jim2.Cloud Technical Requirements

Jim2 Cloud Status

Jim2.Cloud Setup and Access for PC

Jim2.Cloud Setup and Access for MAC

Jim2.Cloud Access for Android

Jim2.Client Access for iOS

Jim2.Cloud FAQ

Jim2 Cloud Local Region Setting

Error Messages

Error Opening PDF Files

Add a Document to Link to On Premises Document

Add a Document Within Jim2.Cloud

Change Password in Jim2.Cloud

Import Files from Your PC to Jim2.Cloud

Open or Save Files from Jim2.Cloud

Set up Jim2 Mobile for Jim2.Cloud

Set up Printer for Jim2.Cloud

Tyro EFTPOS Integration in Jim2.Cloud