To support the processing of refunds, you can nominate to allow negative transactions on some of your payment types. To change payment types to allow for negative transactions, open Tools > Setups > Banking > Payment Type.
Click Edit, then tick Allow Negatives, then Save.
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You cannot allow negatives on transactions that are related to a bank account, eg. cheque, electronic payments, etc. |
Because payments (via Debtors or the Invoice Payment grid) move to unbanked funds, debtor refunds (negative dollar values) will reduce the total amount available to bank. By setting up certain payment types to allow negatives, you can then process a debtor refund using these payment types. The negative amount will appear in unbanked funds in your Not Banked Deposits list, ready to bank to your nominated account. Example: If your unbanked funds of cash for the day is $1040 and -$100, by ticking both transactions you will be banking $940 cash. In this example, you would have recorded $1040 in debtor payments, and recorded $100 in debtor refunds.
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If you are processing a debtor refund via a Till, you can nominate which Till the refund is being made from. The negative transaction will appear in that Till Reconciliation. If the refund is being made via any other workstation (ie. not connected to a Till), you do not need to nominate a Till and the negative transaction will go into unbanked funds. There are on-screen prompts to help you record these refunds correctly. |
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