It is possible to unallocate all or part of a debtor's payment where it has been incorrectly applied to an invoice (or invoices). Following explains how to unallocate a payment or part payment.
Unallocate a payment
1.To unallocate a payment, go to Accounts > Debtors on the ribbon and run the list. Locate the debtor to unallocate a payment for and double click the debtor's name. This will open the debtor form in View mode.
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Unallocating a payment can only be performed in View mode, not Edit mode. |
2.Go to the Payments tab and tick the box Include fully allocated Payments.
3.Select the credit line of the payment to unallocate, then click Unallocate (bottom left of the form).
4.A screen will appear confirming the payment number to be unallocated. Click Yes.
A confirmation message that the payment has been unallocated will appear.
The amount balance on the credit line will be updated to show a negative amount.
The amount of the payment will now be included within the credit balance for this customer.
1.Click the 
at the left of the payment to show the invoices the payment has been applied to.
2.Select the invoice the payment is to be unallocated from by clicking on it once.
3.Click Unallocate (bottom left of the form).
4.A screen will appear confirming the amount of payment to be unallocated.
Click Yes, and that part of the payment will have been unallocated. The amount balance on the credit line will also be updated.
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Once unallocated, the payment then needs to be deleted. |
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