Launch the App Store on your Mac, search and download the Windows App from the App Store, then install it.
The app will be added to the Dock for easy access.
Launch the app, select Apps, then click on Add Work or School Account.
The following screen will appear:
Enter the Jim2Cloud username, then the password you have been provided in the next screen.
Click Sign in. You will be prompted to enrol in multi-factor authentication on the next screen:
Follow the prompts to configure the account on the Microsoft Authenticator app, You will be advised to download the app to your mobile. The next step is to set up your account.
Once set up, scan the QR code with the Microsoft Authenticator app on your mobile to finish the setup and test that it is working correctly.
Click Save, then the following screen will appear.
You can pin Jim2 to the Favourites tab for quick access, by clicking the star at the bottom of the icon.
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1.In the Menu bar, select Windows App, then click Settings. Click Credentials.
2.Click the plus sign (+) to add the Jim2 Cloud credentials. 3.Enter the username, password, and friendly name, then select Add.
4.When you connect to the app, the credentials will automatically be entered. |
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If you minimise Jim2Cloud for a lengthy period, it will freeze when you maximise it. This is unfortunately because the Windows App tries to reconnect. Should this occur, call Happen Support 1300 005 462 to have your session reset. |
Before launching Jim2, create a folder on the desktop for saving files from Jim2Cloud to the local file system. This will be the one used for folder redirection. This allows you to open files from and save files to your Mac from Jim2 in your remote session. Folders can also be redirected as read-only. Redirected folders appear in the remote session as a network drive in File Explorer.
To enable folder redirection for all remote sessions: 1.Open the Windows App. 2.From the Mac menu bar, select Windows App, then select Settings. 3.Select the General tab, then select Choose Folder...
4.Navigate to the folder you want to be available to Jim2, then select Choose. |
Double click the Jim2.Cloud icon to launch Jim2. The familiar Jim2 Logon screen will appear. Enter the Jim2 initials/username and password, or the sys details provided by the Happen Business Implementation Team.
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If Jim2 has been minimised, hold down the Option and Tab keys together to allow you to choose the Jim2 icon to bring it back to full screen. |
To add a document from the folder created on the desktop, when adding a document, click the ellipsis [...] and browse to the computer:
Locate the folder created on the desktop.
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It is recommended to enter the system preferences on the Mac, go to the Apple menu and select System Settings, then click Battery.
Select Prevent Computer from Sleeping Automatically when Display is Turned Off. This will ensure that you are not disconnected from Jim2Cloud.
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If you are experiencing issues with connections, in the Windows App, go to Settings > General and turn off Use hardware acceleration where possible.
Further information
Jim2Cloud Technical Requirements
Jim2Cloud Setup and Access for PC
Jim2 Cloud Local Region Setting
Add a Document to Link to On Premises Document
Add a Document Within Jim2Cloud
Import Files from Your PC to Jim2Cloud
Open or Save Files from Jim2Cloud