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Jim2® Business Engine Help File

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Jim2Cloud Technical Requirements

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Workstation Requirements

Windows 10 or later. Windows 11 is recommended.


Note: Jim2 v4.5 does not support Windows 8 and below.

Intel i3 or greater

1280 x 1024 minimum resolution (1920 x1080 preferred)

2GB RAM or greater

300MB free space on HDD

Microsoft .NET Framework 4.6.2 or greater. Microsoft .Net Framework 4.8 is recommended.

Standard Workstation Mouse with a DPI no greater than 1600 DPI is recommend.



To ensure a quality Jim2.Cloud experience, reliable high speed internet access is required.


When used in an office environment of up to 10 users, an ADSL2+ Broadband connection should be adequate, provided the download speed is above approximately 10 Mbps.


For a larger quantity of users, an understanding of current internet speeds and other local internet usage factors should be discussed with your company IT provider and a Happen technical representative.


Cloud Install

For PC users, Happen Business provides the Jim2.Cloud RemoteApp Client.


For Mac users, install Microsoft Remote Desktop available at the App Store.


For Android/iOS users, install Microsoft Remote Desktop from the appropriate app store.



A stable network is required by Jim2.        


Jim2 v2 Mobile App        

iOS 9.0 or later        

Android 5.0 or higher.


Install Jim2 Mobile v2 available on Google Play ( – copy and paste into a browser) and the App Store (  – copy and paste into a broser). The v2 app is compatible with v4.4 onwards.


The original Jim2 Mobile app (iOS only) is not compatible with the latest version of Jim2, and is no longer supported.



Tyro EFTPOS (Optional with Retail)


Office 365

An Office 365 subscription that supports use within a cloud environment is required. Office ProPlus is required to activate Office 365 for use within the cloud. This is available within the E3 plan, or can be purchased separately and added to the Essentials and Business Premium Plans. Please ensure to discuss this with the company IT provider.


If the Office 365 Subscription is not a compatible edition or is only a standard version of Office locally installed, please note that Office documents will need to be saved to the local PC before they can be viewed (other than basic preview) or edited. Spreadsheets cannot be exported from Jim2.Cloud with these versions.



It is recommended that every workstation has access to a printer (shared through network or locally installed), as a printer is required to generate and preview reports from Jim2.



When making changes to printers, log off both Jim2.Cloud and Microsoft Remote Desktop, then log back on to ensure the changes take effect.


Label Printer (Job/Stock Stickers)        

Zebra GK420/430 series USB Direct or Thermal Transfer Label Printer (4 inch) with EPL Drivers .

Labels – 40mm x 28mm.

Ribbons (if applicable).        


Docket/Thermal Receipt Printer        

Citizen CTS-651 80mm Thermal Receipt Printer (USB interface).        


Cash Drawer        

GC36 Cash Drawer.


Without a receipt printer, a generic USB cash drawer trigger will be required to open the cash drawer.        


Barcode Scanner

Any generic hand held scanner should work with Jim2 Editions.



RemoteApp Installation        

Full instructions can be found in the links below.


Licence Key Installation

Happen Business will supply a unique key file which will be applied to the cloud server by Happen Business at implementation.



Software Updates

Happen Business releases updates and new versions to Jim2 throughout the year which include enhancements, bug fixes and new features.


Happen Business will notify customers of any pending maintenance windows to perform this work. These updates will be applied by Happen Business.


Backup and Restore Options

Backups are configured to run once a day, with copies held within the Jim2.Cloud in separate geo-located Azure datacentres.


Key Contacts

As Jim2.Cloud related alerts are sent via email, it is important to update Happen Business (email with any changes to current staff contact details as they occur. It is recommended to appoint one or more accounts, licensing, and software updates contacts to receive correspondence from Happen Business.


Further information

Jim2 Cloud Status

Jim2.Cloud Setup and Access for PC

Jim2.Cloud Setup and Access for MAC

Jim2.Cloud Access for Android

Jim2.Client Access for iOS

Jim2.Cloud FAQ

Jim2 Cloud Local Region Setting

Error Messages

Error Opening PDF Files

Add a Document to Link to On Premises Document

Add a Document Within Jim2.Cloud

Change Password in Jim2.Cloud

Import Files from Your PC to Jim2.Cloud

Open or Save Files from Jim2.Cloud

Set up Jim2 Mobile for Jim2.Cloud

Set up Printer for Jim2.Cloud

Tyro EFTPOS Integration in Jim2.Cloud

Windows Cached Credentials