Windows Cached Credentials

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When logging on, another user is logged off, which indicates that there are cached credentials on one of the two computers.

 

Open Windows Credential Manager and select Windows Credentials.

 

Under Windows Credentials look for TERMSRV/Jim2.cloud and expand with the arrow at the right hand side to see the username that is logging in.

 

credentials1

 

Ensure the correct user credentials for Jim2 Cloud remote app are entered here. If not. select Remove.

 

At next logon, you will be prompted for your Jim2 Cloud remote app credentials again, which will fix this issue.

 

Further information

Jim2.Cloud Technical Requirements

Jim2 Cloud Status

Jim2.Cloud Setup and Access for PC

Jim2.Cloud Setup and Access for MAC

Jim2.Cloud Access for Android

Jim2.Client Access for iOS

Jim2.Cloud FAQ

Jim2 Cloud Local Region Setting

Error Messages

Error Opening PDF Files

Add a Document to Link to On Premises Document

Add a Document Within Jim2.Cloud

Change Password in Jim2.Cloud

Import Files from Your PC to Jim2.Cloud

Open or Save Files from Jim2.Cloud

Set up Jim2 Mobile for Jim2.Cloud

Set up Printer for Jim2.Cloud

Tyro EFTPOS Integration in Jim2.Cloud