Show/Hide Toolbars

Jim2® Business Engine Help File

On the ribbon, go to Tools > Setups > Email > Email Folders.


Tools Setups


This is the area of Jim2 where custom email folders are set up. These are in addition to the six system email folders, which cannot be deleted or renamed, and are shown below (dark grey background).


Any number of custom folders can be set up to display emails based on certain criteria. For example, emails that are sent and/or received from a particular email address, or emails that are tagged as Support and are unread.


adding email folders


It is recommended that the Email Account field should be left blank. If an email account is entered into this field, emails received via other email accounts cannot be moved into this folder using the Move or Retag functions.



Users will not be able to see the content of any created folders until their email security has been correctly set up.


An email sent to both and is received via first. That will be the email account for this email, and this cannot be changed. It will not appear in the account. However, it can be manually tagged to the Support folder once it has been received.


Using the Recipient Contains email rule will also allow it to show in multiple folders.


The recommended configuration is to use email tags to define the contents of email folders, and use email rules to tag emails as they are received, so the received emails appear in the appropriate email folders.



How to add a Jes Instance

Email Options

Email Setup

Set up Incoming Emails

Set up POP3 Email Accounts

Set up Email Tag

Set up Email Folder

Set up Email Rule

Set up Email Security

Create an email list

Set up SMS via Email

Set up and Use Gmail in Jim2

Use Office 365 with Jim2 Email