When an email arrives in the System Inbox, it can be linked to one or more job, purchase order, quote, RFC, RTV, stocktake, invoice, stock transfer or stock adjustment.
Where the email is a reply from an email sender, it may link automatically, based on the token the original email carried when it was sent. The token is an entry in the subject line of an email that holds information such as the database name, the object type (job, purchase, etc.) or the document number of the object.
When Jim2 receives a reply email that carries the token, it links the email reply to the object. Unread emails attached to objects cause those objects to appear in bold type within a list, making it easy to see which objects have emails linked that have not been read. Setting up job lists with filters to specify show me jobs with unread email allows the user to concentrate on those jobs where information has been added automatically.
When a new email arrives, it can be linked to a Jim2 object, either via an email rule, or by manual intervention. Below are examples of automatic and manual linking to a job.
Automatically Linking an Email to a Job from the Email Subject Token
Below, you will notice the token of [Ros Job#101 0] ADV.KNOW. This token ensures this reply email is linked to the original job.
Manually linking an email to a job
▪Open the email.
▪Select the blue tag in the footer of the email summary area a the bottom of the preview pane.
▪Click Add and the Assign email to object screen appears.
▪Select Job and enter the job number the email is to be assigned to. One email can be assigned to many objects.
Whilst you can link to an invoice, it's better to link the email to the job that created the invoice so it will appear in the Comment grid.