The following are simple scenarios for warranty stock, and the steps to take:
If you are taking responsibility for the warranty:
▪Add a Return from Customer.
If you are going to repair the product yourself and recover the cost:
▪Add a Return from Customer.
▪Add a job, and invoice the supplier for the work.
If you are going to repair the product yourself and not recover the cost:
▪Add a Return from Customer.
▪Add a job, and invoice the supplier for $0.
If you are going to return the product and claim a credit against the supplier:
▪Add a Return from Customer.
▪Add a Return to Vendor.
If you are going to dispose of the product:
▪Add a Return from Customer.
▪Add a stock adjustment.
If you are not going to take responsibility for the warranty until checking with the supplier:
▪Add a job to track the issue.
If you are carrying the cost of the warranty work, add a job and invoice for $0.
There are two ways to invoice the job for $0:
1.All lines on the job are valued at $0, or
2.Add a journal stock that reports to a specific GL account (warranty work), and in the job value all the parts and labour, then enter a negative $ amount to bring it back to $0.
Further information: