Cash Refunds

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To support the processing of refunds, allowing negative transactions on some payment types needs to be set up. To change payment types to allow for negative transactions, go to Tools > Setups > Banking > Payment Type.

 

allow neg

 

Click Edit, then tick Allow Negatives, then Save.

 

allow negatives

 

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Negatives cannot be allowed on transactions that are related to a bank account, eg. cheque, electronic payments, etc.

 

Because payments (via Debtors or the Invoice Payment grid) move to unbanked funds, debtor refunds (negative dollar values) will reduce the total amount available to bank. By setting up certain payment types to allow negatives, process a debtor refund using these payment types. The negative amount will appear in unbanked funds in the Not Banked Deposits list, ready to bank to the nominated account. Example: If unbanked funds of cash for the day is $1040 and -$100, by ticking both transactions, $940 cash will be banked. In this example, $1040 is recorded in debtor payments $100 recorded in debtor refunds.

 

Info

If processing a debtor refund via a Till, nominate which Till the refund is being made from. The negative transaction will appear in that Till Reconciliation. If the refund is being made via any other workstation (ie. not connected to a Till), a Till does not need to be nominated and the negative transaction will go into unbanked funds. There are on-screen prompts to help record these refunds correctly.

 

Using the Tyro payment type will also trigger the Tyro terminal.

 

Further information

Options and Setups

Set up Tyro EFTPOS

Set up PC-EFTPOS

Add a Retail Item

Settings to Speed up Invoicing

Use Retail Jobs

Create a Manual Payment for EFTPOS

Cash drawer Control

Cash Refunds

Cash Rounding

Invoice Authentication Security

Invoice Name on Job

Quick Logon Mode

Quick Start

Receipt Printing Reports

Reprint POS Invoices

Recording Debtor Payments

Scan Stock into Jobs

Till Reconciliation