Getting Started

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Log in to the system

Enter your supplied username and password at the Log In screen. If you have forgotten your password, please contact your reseller super admin or support@happen.biz, who can reset the password for you.

 

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Dashboard Navigation

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Main Menu Options Available

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Dashboard

Search

Preferences

Change Password

About

 

Customer Management

See your installed monitors

 

Asset Management

See your devices

 

Consumable Management

View current consumable levels

 

Incident Management

View current device alerts

 

Report

Asset lists

Non-contactable

Meters

 

Select and set your user preferences

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Select your language

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Select data columns and their order

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Exporting and column selection from tables

Most lists can be copied to the clipboard using the highlighted buttons in the image below, and the table field headers can be moved/added/removed.

 

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Context sensitive drop downs

Click on the link to take you to the customer's page.

 

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Further information

What's New in Happen EKM

Getting Started

Asset Management

Incident Management

Reports

Status Alerts

Service Management

Create a Customer

Create Monitor

mpsGO

Deploy Remote Install Template

Consumables Management

Automated Toner Job Creation

Daily Tasks

DCA Release Notes

EKM User Roles