 | Insight Portal 5.21.1.37 |
Highlights include: ▪Remote Device EWS Access (Preview) ▪Epson Remote Services (ERS) integration ▪Sticky notes on customers, monitors and devices ▪Monitor reporting status and history charts ▪Custom field visibility and access rules ▪New consumable status reports ▪Refreshed icons
Asset Management Epson Remote Services integration This new integration provides direct access from an Insight device to the remote management features available in Epson Remote Services. Features include enhanced device status, usage reporting and remote operations.
Use of this feature is available for compatible Epson device models, and requires linking to an existing API account and customer ID registered in the ERS system. May also require installation of the Epson monitor agent software. Contact support@happen.biz for more details.
Remote device EWS access (preview) This major new feature allows users to access the embedded web service (EWS) status and management web pages available on most printers and MFPs remotely and securely via the Insight Portal.
For users familiar with the existing HP Smart Device Services Remote EWS functionality, this feature provides the same compelling remote support diagnostic and management benefits, but importantly extends the support to devices from all vendors.
The EWS Connector is an optional add-on component delivered as part of the EKM DCA. No third party software is needed and there is no change to existing customer firewall port or protocol requirements.
For security and privacy reasons, this feature is deactivated by default and requires positive opt-in consent actions from both the end customer and the reseller. All requests for a remote connection session are recorded for audit and attribution purposes. The portal’s role-based access control system allows for limiting use of the feature to authorised groups of users only.
This feature is currently classed as preview functionality and subject to a phased, selective release, so will not be immediately available on all portals. Contact support@happen.biz for more information about this feature and its planned rollout schedule.
Monitor reporting status The Monitor details tab has been enhanced with a new graphical visualisation displaying the percentage of devices currently reporting.
The metric uses last contact within 16 hours as the criterion for classifying reporting versus non-reporting. The local time zone of the DCA can affect the results.
Monitor reporting history Monitors now benefit from a Reporting History chart, showing the daily reporting quality of devices connected to that monitor over a period of the last 12 months. The interactive chart reveals trends in device discovery and ongoing monitoring quality, and can assist in the diagnosis of device reporting issues.
IMIL console improvements A new set of controls have been added to the IMIL tab to allow the contents of the IMIL console to be saved to a file, copied to clipboard, cleared, and to permit sending a batch of multiple commands.
Licence file download Users with the Perform Advanced Licence Admin Functions role permission are now able to download a monitor licence (.lic) file directly from the portal, avoiding the need to raise a support ticket.
Scan totals Scan and non-copy scan totals have been added to the latest page counts panel for ease of reference.
Customer Management Enhanced customer/monitor search The customer and monitor search pages have both been redesigned and now offer additional and more flexible search and filter options, including multi-select and custom data field filtering.
Customer group/reseller list columns Reseller/Customer Group lists now offer a customisable selection of display columns, bringing them into line with most other lists:
Sticky notes The new Sticky Notes feature allows operational notes to be added to any customer, monitor or device. The notes can be configured in various colours and user-defined categories, which can optionally be set to expire after a date. The feature also supports cascading note visibility, so a note set at a customer level can be displayed on all monitors/devices belonging to that customer.
Notes can also be displayed on most table views, where they can be sorted/filtered by category:
The Portal REST API has been updated with full support for note creation, updates, queries and deletions.
Custom field visibility Custom field visibility and editability can now be set field-by-field for reseller/customer group users and customer users. This makes it possible to set up additional device or customer information fields that are hidden from customer user logins for example, or fields that resellers can see but not modify.
Email audit log search More powerful search and filter options have been added to the Email Audit Log page, including the ability to search by destination email address and subject, with the results expanded to include additional diagnostic information columns about the originator of the email and any available error information.
Consumables Management Enhanced consumable request filtering The consumable request list views have been enhanced with extra filters covering device attributes and custom field data:
The consumable type and colour selector is also available consistently across all consumable request status management pages.
Improved consumable end of life monitoring Consumable level history is now recorded in finer detail as each supply nears its end of life. Normally, level history samples are recorded every 5% drop in level, but for the final 15% remaining of ink/toner supplies and the final 5% of all other supply types the changes are now recorded at 1% precision. This gives greater insight into the behaviour of cartridges and other consumables in the critical period prior to run-out and replacement.
User Management User account deletion User accounts can now be deleted. Unlike disabling an account, which can be reversed, deleting is a permanent action.
User role descriptions It’s now possible for admins to add a free text description or note to user roles, making it easier to identify which role is applicable when assigning them to users.
In addition, roles are now presented in a list grouped by their scope when assigning them to users.
Reporting New consumable level reports Two new built-in device consumable reports have been added to the portal. As standard reports, these benefit from a full set of configurable filter and column selection options, can be run on-screen, exported to CSV/XLSX, and saved as configured/scheduled email reports.
The Device Consumables report presents the details of devices along with their current marker and waste levels in a single row per device:
The Consumable Levels report lists each consumable item one per row, providing a much more flexible, report-based version of the Search Current Consumables page:
Only managed devices (fully enabled or consumables only monitor status) are included in these two reports.
Logical operator grouping in filters Grouping is now supported for multiple filter criteria, permitting finer control for advanced filtering when using a combination of AND/OR operators:
To open or close a logical group, select the (or) item from the condition drop down. Groups can be nested inside each other if needed, and individual terms can be re-ordered within, or moved into or out of groups by simply dragging them up or down.
Days since filters New filtering abilities have been added for date and time fields, allowing use of a dynamic time window relative to the moment a search or report is run or a notification event is triggered.
A Days Since option is available for the following filters and items: ▪Device Filter –Device discovery date –Device last updated date ▪Device Alert Filter –Alert date –Alert cleared date ▪HP SDS Engineering Advisory Filter –Last updated date
Other reporting enhancements  It is now possible to cancel the execution of reports that are taking too long to run. Cancelling the report generation also terminates the underlying database query, which helps reduce performance/capacity issues that could adversely affect other users. ▪The name of the .zip file attachment when sending scheduled reports by email can now be changed. Previously this was always rep.zip. ▪Engine Cycles and 30 Day Usage columns have been made available for inclusion in the Asset List report. ▪Device SKU, Discovery Date and Monitor Status columns can be included in the Count History and Usage reports. ▪A new Ink Millilitres column is available in the Count History and Usage reports, within the Wide Format counters group. This is populated where available from supported wide format/plotter devices, including HP DesignJet and PageWide XL printers (DCA v30 or later required).
Notifications and Message Templates 
–Days Since filtering for time-based fields – for example, to notify only if a device was discovered within the last 7 days. –Logical grouping of filter conditions – for example, to notify when either alert class XX or alert code NN is detected but only for Xerox devices having either Phaser or ColorQube in their model name.
Additional fixes and features ▪Redesigned, high-DPI icons for buttons and actions. ▪PrintReleaf integration keys are preserved when moving customers between groups. ▪Consumable reorder part descriptions allow entry of international text. ▪Improved the classification of some supply items with types Cleaning and Roller. ▪Performance, security and stability improvements. |
This release brings a fresh new look, plus several new features, enhancements and fixes.
Highlights include: ▪Redesigned look and feel of application web pages. ▪New dashboard summary display and search pages for managing HP SDS Engineering Advisories and Report-A-Problem events. ▪Additional bulk HP SDS actions across fleets of devices, including configuration settings changes, enabling Report-A-Problem and setting device onscreen message, and a new assess-only mode for checking firmware level, credentials and configuration settings. ▪Translations for five additional languages.
Revised Look and Feel 
The styling of the Portal web application has been refreshed for a cleaner, more modern look and feel. HP SDS Engineering Advisories (including predictive advisories) and the Report a problem notifications are shown on the dashboard
HP Smart Devices Services Enhancements Additional HP SDS Batch Actions The following actions are now available to schedule as a batch job to be run across multiple devices: ▪Restart Device – Schedule a remote reboot of each selected device. ▪Check/Update Device Firmware – Update to the latest available firmware for each device. –Assess Only option: Report on whether the current firmware version for each device is the latest available, without performing any updates. ▪Check JAMC Has Correct Credentials – Assess whether the HP JAMC has the necessary credentials (SNMP, EWS Admin login) to communicate with each device.  ▪Update JAMC Credentials – Set the EWS Admin or SNMP credentials the JAMC will use to communicate with each device. ▪Check and Configure Device – Set a selection of configuration settings for each selected device. –Assess Only option: Report whether device settings match the specified settings, without updating any settings on the devices. ▪Configure Device Message – Set the same welcome screen message across all selected devices, or disable any existing welcome screen message. ▪Configure Report A Problem App – Enable or disable the SDS Report A Problem application on all selected devices.
To access these options, use the checkboxes to select one or more HP devices from any device list table and click the HP SDS Actions button in the table footer.
Applying any of these actions places the job into a queue for background processing. The status of pending, executing and completed batch jobs can be viewed using the Asset Management > Bulk HP SDS Actions menu.
Improved Bulk HP SDS Action Results The display of Bulk HP SDS Actions batch results has been reworked, making it easier to view overall details of the requested actions and their status across multiple devices, including drilling down into individual device results.
Clicking the Details icon (highlighted in the picture above) for an individual item in the table displays detailed information about the operation:
Clicking the View icon in the corner of the Batch Items title bar switches the view to show an alternative, extended form of the per-device results (note the type and content of information displayed varies depending on the operation being performed):
Miscellaneous ▪Translations added for additional user interface languages: Polish, Czech, Russian, Hungarian and Turkish. ▪Allow viewing of information about historical consumable requests for devices not currently set as Managed. ▪New Count History and Usage report columns, Mono Pages, Colour Pages and Total Pages, offering emulation of FMAudit meters of the same name. ▪Device latest mono, colour and total counts now available for use in consumable request email template. ▪Include device Manufacturer, Model and Zone in Current Device Alerts search results. ▪Request level, days left, and mono/colour count columns are now available in Consumable Requests reports. ▪Fix: Reseller/Customer Group scope user was unable to edit consumable part numbers on the device model page. ▪Fix: Editing a monitor’s licence expiry date no longer resets the licensed device limit to the default value. ▪Support for configuring XMPP destinations for consumable and alert messages has been removed. ▪New EKM Status Control on Asset List and Project List ▪New EKM Status Control on Asset Create Similar ▪New EKM Status Control on Project Create Similar (Only applicable to 4.3 Style) ▪New Has EKM Control on Asset and Project. Has EKM means that the Jim2 Asset/Project(4.3 Style) is linked to an EKM device. Jim is the source of truth for EKM status, meaning if you change the EKM status in Jim2 it will update the EKM device on the portal. If the status on the Portal is changed, Jim2 will reject the change and the status on the Portal will be reset to the status set in Jim2. |
Further information