Service Management

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Alerts should be checked if the Reseller deems it necessary. These can be viewed from the dashboard or the Incident Management area under Current Device Alerts.

 

EKM35

 

Alerts to be monitored would be:

Field Service

System Failures

System Warnings

 

For Jim2 users, consumable requests will be processed via API into Jim2.

 

Info

Note: Consumable requests are EKM calculations based on MIB report consumable levels. Alerts in EKM are not consumable requests. Rather, they are EKM passing on detail the actual machine is displaying as an alert.

 

A machine may produce a consumable low alert at 20% and still have more than 7 days remaining as calculated by EKM consumable management. Therefore, a request will not be processed.

 

Customer alerts

 

Further information

What's New in Happen EKM

Getting Started

Asset Management

Incident Management

Reports

Status Alerts

Service Management

Create a Customer

Create Monitor

mpsGO

Deploy Remote Install Template

Consumables Management

Automated Toner Job Creation

Daily Tasks

DCA Release Notes

EKM User Roles