Return Requests

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This feature enables customers to request a return on items previously purchased. These are also known as RMA requests. This option is only available for completed orders. Return requests settings are managed in Configuration > Settings > Order settings in the Return request settings panel.

 

To enable return requests, tick Enable Returns System. When this option is enabled, a Return item(s) button is displayed for completed orders on the order details page in the public store.

 

enablereturns

 

hmtoggle_arrow1Submit a return request

 

hmtoggle_arrow1Manage return requests

 

hmtoggle_arrow1Return request settings

 

hmtoggle_arrow1Return request reasons

 

hmtoggle_arrow1Return request actions

 

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