The store owner can now manage this return request in the administration area. To view and edit return requests, go to Sales > Return requests.
Click Edit beside the return request.
The store administrator can:
▪View the return request ID.
▪View the order #. Clicking the order number redirects to the associated order details page.
▪View the customer. Clicking the customer email redirects to the associated customer details page.
▪View the product. Clicking the product name redirects to the associated product details page.
▪Enter the quantity.
▪Enter the quantity returned to stock field. It represents the number of items that should be returned to stock.
▪Select the Return request status:
–Pending
–Received
–Return authorised
–Item(s) repaired
–Item(s) refunded
–Request rejected
–Cancelled
▪In the Reason for return field, edit the reason for return if necessary.
▪In the Requested action field, edit the requested action if necessary.
▪In the Customer comments field, edit the comment entered by the customer if necessary.
▪In the Staff notes field, enter an optional note for information purposes. These notes will not be displayed to a customer.
▪View the Date when the return request was submitted.
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Note: Click Notify customer about status change to send an email to the customer informing them on the return request status change.
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