Auto Credit Hold is a great feature in Jim2 that will put debtors on credit hold (by way of a warning that will pop to screen) if they have invoices that are overdue by a certain number of days, and/or they exceed their credit limit.
In other words, Auto Credit Hold will kick in for debtors if:
▪they have invoices that are overdue by a certain number of days
▪they exceed their credit limit
▪all invoices or jobs for a customer add up to more than their credit limit
▪the customer is under their limit, however they are late paying an invoice.
If set up to do so, Jim2 will automatically warn users that there is a hold on the account for any of the above reasons.
This section outlines how to set up and use this feature. There are also cardfile levels of auto hold or manual on/off hold that need to be set up (see below).
Set up auto credit hold
To use Auto Credit Hold, it must first be enabled in Options.
On the ribbon, go to Tools > Options > Accounts.
Tick Enable automatic daily credit hold check and, in the When outside terms by (days) field, enter the grace period. The default is zero.
|
If you turn off this setting, please be aware that it does not change what is set on customer cardfiles, meaning you will continue to receive these warnings. You will need to edit each customer cardfile and change the setting to reflect what is actually required. |
 |
When changing these options, and at the start of each day, Jim2 will automatically check each debtor and flag them as on auto credit hold, based on the settings here. |
Adjust a customer’s credit hold status
By default, all customers are set to Auto Off credit hold. After setting the credit hold options as above, credit hold checking is then enabled.
To change a customer's credit hold setting, edit their cardfile and set their credit hold status on the Customer tab (bottom left of the form) as follows:
Credit Hold |
Description |
|---|---|
Off (Auto) |
The customer is currently not on credit hold. This is the default setting. If overdue they will be automatically put on credit hold ON (Auto). |
On (Auto) |
The customer has been placed on automatic credit hold. They will return to OFF (Auto) when payment is made. |
Off (Manual) |
The customer is off credit hold but is not affected by auto credit hold checking. |
On (Manual) |
The customer is on credit hold but is not affected by auto credit hold checking. |
ON Auto Credit Hold kicks in when:
▪the due date on an invoice plus Options grace period is greater than today
or
▪credit limit is exceeded and customer is not on manual on/off.
Manual Credit Hold settings exclude customers from automatic credit hold checks. For example, place a customer on ON (Manual) if currently in dispute with them, or if they are in receivership, etc.
|
ON (Manual) effectively locks the customer, meaning a warning will appear when trying to enter a job.
Click Yes to continue adding the job if appropriate. |
A good customer, or a customer who always pays but not within the correct terms, can be placed on OFF (Manual) credit hold status.
What happens when I receive payments?
When a payment is received and applied to invoices, Jim2 will automatically check the debtor and update their auto credit hold status as required.
How do I know who is on auto hold?
By running a Debtors list, it is easy to check which debtors are on credit hold. The Debtors list allows filtering by Credit Hold.
From the Debtors list, select which type of credit hold, then click Run.
Credit Hold Filter |
Description |
|---|---|
Off (Auto) |
Debtors who are off auto credit hold |
On (Auto) |
Debtors who are on auto credit hold |
Off (Manual) |
Debtors who are off manual credit hold |
On (Manual) |
Debtors who are on manual credit hold |
ALL ON |
Debtors who are on either auto or manual credit hold |
ALL OFF |
Debtors who are off either auto or manual credit hold |
ALL |
All debtors regardless of their credit hold status (the default) |
Customers on credit hold of any type will show in red text in the Debtors list.
Further information
Debtors Adjustments Up and Down
Debtors Allocate Payments Grid
How to