Lost or Stolen Mobile Device

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The following steps can be taken to ensure the Jim2 Mobile app is secure in case the device is lost or stolen.

1.Always set an password/pin number or other form of security, as it locks the device after a certain number of failed attempts.

2.If Jim2 Mobile has a pin number set, it will fail after 3 logon attempts with an invalid pin number and will fall back to username and password logon.

3.If the user's password is changed in Jim2, a pin number will fail regardless, and they'll need to log on to Jim2 Mobile with the new password.

4.If web/mobile access is disabled in Jim2 for that user, they can no longer log on via Jim2 Mobile.

5.Setting up a new Access ID (via Jes) means users will not be able to log on. All Jim2 Mobile users will need to be provided with the new 12 digit Access ID.

6.Failed logons are tracked in Tools > History.