You can unallocate all or part of a debtor's payment where all or part of the payment has been incorrectly applied to an invoice(s).
1.To unallocate a payment, on the ribbon go to Accounts > Debtors, find the debtor for whom you want to unallocate a payment and double click the debtor's name. This will open the Debtor screen in View mode.
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You must be in View mode to unallocate a payment. You cannot unallocate a payment while in Edit mode. |
2.Select the Payments tab and tick the box to Include fully allocated Payments.
3.Select the credit line of the payment that you want to unallocate.
4.Click Unallocate (bottom left of the form).
5.You will now see a screen confirming the payment number to be unallocated. Click Yes.
You will see a confirmation message that the payment has been unallocated.
The amount balance on the credit line will be updated to show a negative amount.
The amount of the payment will now be included within the credit balance for this customer.
Unallocate a Part Payment
1.Click the 
at the left of the payment to show the invoices the payment has been applied to.
2.Select the invoice you want the payment to be unallocated from by clicking on it once.
3.Click Unallocate (bottom left of the form).
4.You will now see a screen confirming the amount of payment to be unallocated.
Once you have clicked Yes, you will see that part of the payment has been unallocated. Also the amount balance on the credit line will be updated.
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Once unallocated, the payment needs to be deleted. |
Further information: