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Email in Jim2 is designed to be flexible, and to be merged into business processes.

 

Jim2's email was designed to manage corporate or group email, rather than personal email, ie. for an email address such as support@happen.biz, but not john.doe@happen.biz. However, depending on the business, it may be appropriate to direct personal email accounts into Jim2.

 

Before setting up email in Jim2, consider:

The email addresses outgoing email is to be sent from.

Security, meaning which users will be allowed to see what emails. In Jim2, email security manages access to email folders. There are also general security options that can be set up as well via Tools > Security.

emailsecurity2

What email accounts will be processed automatically by Jim2.

What actions are to be taken for received emails, and under what circumstances.

 

Security, automatic processing and actions will tie into (and possibly change) business practices. A suggested approach is to nominate a role for one or more people (depending on the business) to monitor incoming email to manage the creation of jobs, reply to/tag emails that will not have a job or quote tagged, etc.

 

Others within the organisation would run their live Job Lists and look for jobs/quotes/purchase orders, etc. displayed in bold type, indicating that there is an unread email tagged to the object.

 

hmtoggle_arrow1When to mark an email as read

 

hmtoggle_arrow1Disk space

 

Further information

Email Overview

Email Security: Overview

CardFiles and Emails

Email Archiving

Email Editor Functions

Email Editor Rules

Email Lists

Email Macros

Email Macros Syntax

Email Preview Pane

Email Rules: Introduction

Email Tags

Add Email Folders and Tags

Email Templates

Email Tokens

Attach Documents to Email

Compose and Send Emails

Create a Job, PO or Quote from Email

Create a Link Within an Email

Drag and Drop Email to Job

Delete an Incorrect Email Address

Delete Multiple Emails

Diagnosing Incoming Email Issues

Diagnosing Outbound Email Issues

Edit Dictionary

Email in Bulk from a List

Email to Multiple Contacts

Failed Emails

Find Missing Emails in Jim2

How Email 'From' Works

Link an Email to Job, PO, Quote, etc.

Other Email Functions

Out of Office Message

Send and Receive Emails

SMS via Email