Email Tokens

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Email tokens are used to automatically link incoming emails to Jim2 objects in the database, eg. a job.

 

Whenever a new related email is sent, or an existing related email is Reply/Reply All/Forward, an email token is automatically added to the email subject.

 

The format of the token is as follows:

(DATABASE OBJECT#XXXX Y)

 

Where DATABASE is the database name, OBJECT is the description of the related Jim2 object, #XXXX is the Jim2 object number, and Y is the internal Jim2 object ID. For example:

(Happen Job#12234 0)

 

The actual text Job is not relevant, but is provided to make the token friendlier. The 0 on the end is the actual Jim2 internal object ID of a job. The token was created in this way so that the email recipient does not need to be aware that the email is related to a job, quote etc. and that objects within Jim2 can be renamed via Jim2 Options. For example, Job may have been renamed to Ticket.

 

The database name is added to the token, as it is entirely possible that emails are sent and received between different companies, both using Jim2. This also copes with the situation where a database is restored as, say, Jim_Training and email is inadvertently enabled.

 

When an email containing a token is received, it will be automatically assigned to that object, regardless.

 

Info

Untick Subject Token within the Editor Rules if it is not required to appear in the Subject line of an email.

 

subjecttoken

 

Quality

If you untick Subject Token, you will not see the subject token in the email Subject line. However, if a reply is received, the email will not be tagged to the object.

 

Further information

Email Overview

Before You begin

Email Security: Overview

CardFiles and Emails

Email Archiving

Email Editor Functions

Email Editor Rules

Email Lists

Email Macros

Email Macros Syntax

Email Preview Pane

Email Rules: Introduction

Email Tags

Add Email Folders and Tags

Email Templates

Attach Documents to Email

Compose and Send Emails

Create a Job, PO or Quote from Email

Create a Link Within an Email

Drag and Drop Email to Job

Delete an Incorrect Email Address

Delete Multiple Emails

Diagnosing Incoming Email Issues

Diagnosing Outbound Email Issues

Edit Dictionary

Email in Bulk from a List

Email to Multiple Contacts

Failed Emails

Find Missing Emails in Jim2

How Email 'From' Works

Link an Email to Job, PO, Quote, etc.

Other Email Functions

Out of Office Message

Send and Receive Emails

SMS via Email