Diagnosing Outbound Email Issues

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Sometimes email will fail to send for various reasons. Jim2 has a couple of ways of alerting users when it is unable to send an email.

 

hmtoggle_arrow1Send and receive

 

hmtoggle_arrow1Email list – System Outbox

To bring up a list of emails Jim2 has not been able to send yet, look in the System Outbox folder. Generally, when this list is run it will be empty. If there are many emails in this list, the reason should be investigated (see Email Properties below for finding the reason).

 

systemoutbox

 

hmtoggle_arrow1Email properties 

 

hmtoggle_arrow1Failed emails within a Jim2 object

 

hmtoggle_arrow1Failed emails within an email list

 

hmtoggle_arrow1Advanced troubleshooting 

 

Further information

Email Overview

Before You begin

Email Security: Overview

CardFiles and Emails

Email Archiving

Email Editor Functions

Email Editor Rules

Email Lists

Email Macros

Email Macros Syntax

Email Preview Pane

Email Rules: Introduction

Email Tags

Add Email Folders and Tags

Email Templates

Email Tokens

Attach Documents to Email

Compose and Send Emails

Create a Job, PO or Quote from Email

Create a Link Within an Email

Drag and Drop Email to Job

Delete an Incorrect Email Address

Delete Multiple Emails

Diagnosing Incoming Email Issues

Edit Dictionary

Email in Bulk from a List

Email to Multiple Contacts

Failed Emails

Find Missing Emails in Jim2

How Email 'From' Works

Link an Email to Job, PO, Quote, etc.

Other Email Functions

Out of Office Message

Send and Receive Emails

SMS via Email