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If a refund using an incorrect payment has been made, the following will undo the refund.
On the ribbon, go to Banking > Chequebook and enter the card code in the Cust# field, then click Run to locate the debtor refund.
Open the record and click Cancel Cheque at the bottom left.
The refund can only be cancelled if it has not been included in a bank reconciliation.
Further information
Debtors Adjustments
Debtors Allocate Payments Grid
Debtors Auto Credit Hold
Debtor Form
Debtors List
Debtors Documents Tab
Debtors Notes Tab
Debtors Opening Balances
Debtors Payments Tab
Debtors Statement Printing
Debtor Management
Debtors Reports
Apply a Credit/Prepayment
Clear a Credit on a Debtor
Clear Small Debtor Balances
Create a Debtor Refund
Enter a Credit
Enter a Credit Payment
Enter a Payment
Enter a Prepayment
Enter Discounts and Account Fees
Issue a Credit Note
Debtor Payments Including Commission
Move Unknown Payments to Debtor
Reversal Entries
Reverse Discounts and Account Fees
Reverse or Delete a Payment
Send Payment Receipts
Unallocate a Payment
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