Undo Incorrect Refund

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If a refund using an incorrect payment has been made, the following will undo the refund.

 

On the ribbon, go to Banking > Chequebook and enter the card code in the Cust# field, then click Run to locate the debtor refund.

 

Open the record and click Cancel Cheque at the bottom left.

 

cancelrefund

 

The refund can only be cancelled if it has not been included in a bank reconciliation.

 

How to

Apply a Credit/Prepayment

Clear a Credit from a Debtor

Clear Small Debtor Balances

Create a Debtor Refund

Dealing with Dishonoured Cheques

Enter a Credit

Enter a Credit Payment

 

Enter a Payment

Enter a Prepayment

Enter Debtors Opening Balances

Enter Discounts and Account Fees

Issue a Credit Note

Manage Debtor Payments including Commission

Move Unknown Payments to Correct Customer

 

Reversal Entries

Reverse Discounts and Account Fees

Reverse or Delete a Payment

Send Payment Receipts

Unallocate a Payment