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Jim2® Business Engine Help File

Deleting and purging emails

An email located anywhere in Jim2 can be deleted, eg. in email lists or on jobs, quotes etc. When deleting an email it will move to the System Deleted email folder. Options from the System Deleted email folder offer purging the email (deleting it forever) or un-deleting it, returning it to the original email list or the tagged Jim2 object.



The preview pane must be closed before deleting an email which has a large attachment to ensure Jim2 doesn't freeze.


Use Select All (Ctrl-A or Ctrl + left mouse button to select individually) in email lists to select all emails, to delete multiple emails.


delete email2



Purged emails cannot be recovered.


Use the delete and purge email actions to remove spam.


Reply to and forward emails

Wherever emails are located in Jim2, users can reply to or forward them. Do this by:

using email icons on the ribbon

reply email

right clicking on the email and choosing an action

right click reply

opening the email and choosing from the Email Editor ribbon.

delete in editor


When replying to an unread email, the original email is automatically marked as read. If an unread email is forwarded, the original email remains unread.


Further information

Email Overview

Before you begin

Email Security Overview

CardFiles and Emails


Email Archiving

Email Editor Functions

Email Editor Rules

Email Lists

Email Macros

Email Macros Syntax

Email Options

Email Preview Pane

Email Rules

Email Tags

Email Templates

Email Tokens


Set Up Email

How to add a Jes Instance

Email Options

Email Setup

Set up Incoming Emails

Set up Office 365 Email Accounts (Incoming)

Set up Office 365 Email Accounts (Outgoing)

Set up Gmail Accounts

Set up Pop3 Email Accounts

Set up Email Tag

Set up Email Folder

Set up Email Rule

Set up Email Security

Create an email list

Set up SMS via Email



How to

Attach Documents to Email

Bulk Email from a List

Compose and Send Emails

Create a Job, PO or Quote from Email

Create a Link Within an Email

Delete an Incorrect Email Address

Delete Multiple Emails

Diagnosing Incoming Email Issues

Diagnosing Outbound Email Issues

Edit Dictionary

Email from CardFile List

Email to Multiple Contacts

Failed Emails

How Email 'From' Works

Find Missing Emails

Link an Email to a Job, PO, Quote, etc.

Out of Office Message

Send and Receive Emails

SMS Via Email