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Jim2® Business Engine Help File

Cardfiles, invoices, statements and emails

It can be stipulated if statements and invoices are to be emailed to customers. This means nominating on the cardfile whether or not to automatically print, email, fax or don't send when invoicing the customer.

 

Statement Via or Invoice Via cannot be changed to Email without an email address in the contacts of the cardfile (a warning will appear and the cardfile cannot be saved).

 

email add required

 

Info

The defaults for new cardfiles are set in Tools > Options > CardFile.

 

When emailing an invoice from anywhere in Jim2 (at time of invoicing, batch invoicing, from an invoiced job or from the sales register), a copy of the email is attached to the comments of the related job(s).

 

User cardfiles and auto send BCC

A user can have Jim2 can automatically BCC a copy of a sent email to that user, by setting the Auto Send BCC in the user settings on the cardfile.

 

Info

Note: This applies only to new and related emails. Reply and Forward emails will not get BCC.

 

auto send bcc

 

However, because all the emails and sent information are stored in Jim2, a copy may not need to be sent to the personal email account.

 

Emails in the Comment grid

When an email has been tagged to a Jim2 object, that email will appear in the Comment grid for that object, and it will also display in the preview pane to the right of screen. Emails will display with a grey background to show that they are an email. Double clicking on the email will open it in its own window. The date and time on the Comment grid is the date and time of the email, and this is not changeable. If the email was an outbound email, the user initials of the person who sent the email will appear in the grid. A paper clip icon in the grid indicates an email attachment.

 

email with attachment

 

Info

The status of the object cannot be changed from the Comment grid on an email.

 

Multiple emails open – switch windows

which email opens

 

Because many emails can be open at the same time, Jim2 has an easy way of finding them. See which emails are currently open by using the Switch Windows icon in the Quick Access menu.

 

Info

Any emails that are in Edit mode must be closed before logging off Jim2. If not, a warning message will appear.

 

email in edit

 

Email contact export report

contact export

 

This report allows exporting contacts and their email addresses. Choices are based on contact types, or a when contact type does not exist.

 

Contact email export report

 

Further information

Email Overview

Before you begin

Email Security Overview

Email

Email Archiving

Email Editor Functions

Email Editor Rules

Email Lists

Email Macros

Email Macros Syntax

Email Options

Email Preview Pane

Email Rules

Email Tags

Email Templates

Email Tokens

 

Set Up Email

How to add a Jes Instance

Email Options

Email Setup

Set up Incoming Emails

Set up Office 365 Email Accounts (Incoming)

Set up Office 365 Email Accounts (Outgoing)

Set up Gmail Accounts

Set up Pop3 Email Accounts

Set up Email Tag

Set up Email Folder

Set up Email Rule

Set up Email Security

Create an email list

Set up SMS via Email

Set up and Use Gmail in Jim2

 

 

How to

Attach Documents to Email

Bulk Email from a List

Compose and Send Emails

Create a Job, PO or Quote from Email

Create a Link Within an Email

Delete an Incorrect Email Address

Delete Multiple Emails

Diagnosing Incoming Email Issues

Diagnosing Outbound Email Issues

Edit Dictionary

Email from CardFile List

Email to Multiple Contacts

Failed Emails

Find Missing Emails

How Email 'From' Works

Link an Email to a Job, PO, Quote, etc.

Other Email Functions

Out of Office Message

Send and Receive Emails

SMS Via Email