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Jim2® Business Engine Help File

On the ribbon go to Machines > Add Machine.


add machine


Complete the header information starting at Machine#. Although you can use the Tab key, it may be easier to use the mouse to navigate but still work through the sequence of left to right, then the next row, etc. to ensure nothing is missed.


machine setup



You will see some letters underlined in the field names within the header, eg. Cust#. Using Alt+ the underlined letter will jump you to the field beside that heading.





Auto-generated by Jim2. Can be changed. Can also be alphanumeric if entered manually.


The customer card file that all jobs are invoiced to, and who any charges are typically billed to (excluding meter billing).


Defaults to Booked (meaning a machine is in use). It could be set to TEMPLATE if this machine is used as a reference to set up other machines from.


Machine or Master is selected to indicate that it is included in copy counts, whereas Asset is not included in copy counts, and could be used to identify other equipment that is maintained by service agreement, ie. telephone systems. This field determines the availability of the Meter Setup tab at the bottom of the Machine form.


The technician who would generally service this machine.

Cust Ref

This would be the customer's standing purchase order number for all work on this machine, or the customer's identification (asset) code for this machine at a large site with asset control. Enter NIL if this is not going to be used so it will flow through to all jobs for this particular machine.


Customer shipping address for consumable deliveries, or for which service technicians are assigned. As with normal Jim2 jobs, this will be the same as the Cust# if the customer only has one address, but will change to match the actual site address for multi-site customers.


Method of prioritising machine service (urgent, normal, low).

Individual Request

If a single contact is the meter reading contact for a range of machines, this field determines whether they receive an individual page request per contract, or a consolidated request.


The person who handles this contract, typically the original salesperson.


Select the billing cycle for this particular machine (manual, monthly, quarterly, etc.).


Select the contract type (price level). This relates to the supply of consumables only, not meter reads.

Req Days/Hours

Planned response time for servicing this machine.

Request #

The card file code for requesting meter reads. This card file should contain the Meter Reading Request contact.


Default contact for this machine at the customer's site. This contact must be set up on the ship card file first.

On Day

Select a particular day, ie. 1st of the month, 15th of the month for which billing is due.

Cont. In

The starting date of the contract on this machine.

Warr. In

The starting date of the warranty on this machine.

Request By

Sets how the Request for Copy Count will be sent to your customer. Note that if Fax is selected, it is necessary to have added appropriate Fax Photocopier details to the customer card file (Ship in the case of multi-site customers).


request by1


If you are using MPS Connectors, you will see these populated within this list as well.

Req to

Set automatically by Jim2 from the Request# card file, and selected Attn contact.

Last Bill

The last billing date. Automatically calculated.

Cont. Out

The finishing date of the contract on this machine.

Warr. Out

The finishing date of the warranty on this machine.


Once arriving at the delivery address listed on the Ship# card file, additional location information, such as Library, CEO's office, etc can be entered here. Very useful for discerning which contract a customer may be calling about if they have multiple machines.

Next Bill

Scheduled date of next billing. This will be automatically updated after the first billing cycle, but you may enter the initial next billing.

Avg Bills

Avg Bills field is to advise the user how many billing cycles have been billed as an average read, not an actual read. It will indicate the number of consecutive average billed cycles until the machine is billed with an actual read, at which time the count will return to zero.

Price Rev

Enter the date the price needs to be reviewed.

Ship Address

Specific details about the location of this particular machine. By default, it will be the Ship address from the card file but it can be changed to other details, eg. Must report to Security before going on site, Enter via the northern door then turn left down the stairs, etc.


Note: Once a machine has been set up, if you change the Ship address on the card file, this field will not update. You will have to enter the new address manually.


The Item (model) this machine is linked to. This determines related stock and available meters. It's important to ensure that the Item has the correct MPS (Colour or Black) selected as this determines what Meter Type you can choose in the stock grid.


item machine


Make of machine populated from the Item if required.


If you are using Multicurrency, select the currency.


The currency rate.

Lock Rate

Tick to lock the currency rate.


Model of machine populated from the Item if required.


The Item description populated from the Item, but may be changed or added to with details to appear on invoices, job sheets, etc.


Manufacturer's serial number of the machine.


You can also set a barcode on a project using the Serial# field.


project barcode


This allows for printing of a QRCoded URL that directs the customer to a page to submit service (or no logon) required.


Select Report or Non Report Group if applicable


General comments about this machine. This field is intended for key information that must be visible to staff when looking at the machine, and could be references to other notes on the machine, or procedures, etc.

Ex. Mach#

Enter the original machine number, ie. if this machine has been returned, refurbished and then put out under a new contract. This allows you to track machine history.


Enter the master machine number if this is a child machine.

Branch/SubBranch/GL Dept

Select Branch, etc if you are using branches.



Further information:

Managed Print Services Edition



Machine Footer

Machine Lists

Machine Reports

Meter Overview

Meter Reading Options


3 Tier Colour Coverage Billing

3 Tier Colour Coverage Reads Billed with Total Colour Rate

3 Tier Colour Coverage Reads Min Volume on Colour Total

Add Manual Meter Readings

Add or Remove a Child from a Master

Advanced Meter Examples

Base Charge and Minimum

Base Charge and Base Rate

Bill a Master Machine

Billing Exact Amount Using a Balancing Meter

Billing Using Prepaid Blocks

Billing Using Expiring Prepaid Blocks

Black A3 and Black A4 Meter with Minimum Volume Over the Two Meters

Black A3 and Separate A4 Meter

Clawback Meters


Create a Non Billing Template

Create a Machine Contract

Estimate Meter Reads

Fix Incorrect Meter Read

Machine Serviced by 3rd Party

Machine Serviced by 3rd Party with Base Charge

Machine Serviced by 3rd Party with Minimum Charge

Machine Serviced by 3rd Party with Minimum Volume Charge

Machine with Total Meter

Manage Invoicing Multiple Masters

Minimum Dollar Amount

Minimum Dollar Amount for Black Only

Minimum Volume for Black

PMP Plan Meter Setup

Prepaid Pages

Produce a Summary Invoice

Recommended Reports

Refurbish Machines Using Special Stock and Sales Kit

Refurbish Machines Using Special Stock and Manufacturing

Refurbish Photocopier Parts

Replace a Machine Part

Service and Finance Split Billed as Single Amount

Set up a Master Machine

Set up and Use Text Email Request


Set up and Use Web Meter Reads

Set up Consumable Coverage on 3 Tier Billing Stock

Set up Machine with Price Break Point

Set up Master with Average Billing

Set up Master with Clawback All Unders at Current Rate

Set up Master with Clawback all Unders at Historical Rate

Set up Master with Clawback All Unders Overs at Current Rate

Set up Master with Clawback Open Unders and Overs at Current Rate

Set up Master with Clawback Open Unders at Current Rate

Set up Master with Meters with Different Periodicities

Set up Master with Multiple Black with A3 and A4 Meter and Min Volume

Set up Master with Multiple Child Machines

Set up Master with Multiple Children and Minimum Volume

Set up Master with Multiple Children with Different Black Rate

Set up Master or Standalone with Free Pages

Set up Master or Standalone with Prepaid Pages

Set up QR Code

Simple Meter Examples

Skip Billing

Split Billing 2nd Party

Split Meter Setups

Terminate a Contract

Unders and Overs Meter Setup