Credit an Overcharged Customer

The recommended process when a customer has been overcharged is:

▪Add a Return from Customer for the overcharged invoice

▪Create similar from the original job.

▪Edit the price. Invoice the new job.

▪Apply the credit from the RFC to the original invoice.

This ensures that the job and stock profit reporting is correct.

Further information

Add a Job

Add Billable Labour to a Job

Add Fuel Levy

Add Labour to a Job

Add Comments to a Job

Add a Document to Job

Add Discount to a Job

Add Freight to Jobs

Add Multiple Jobs

Add Stock By Multi Selection

Add Stock to a Job

Add Stock to Job When Insufficient Stock

Auto Create Purchase Orders from Jobs

Change Tax Code on a Job

Charge Customer a Re-stocking Fee

Create a Job from a Similar or Previous Job

Create a Template for Recurring Jobs

Create Back Order

Email from a Job List

Export a Job Report  to Spreadsheet

Export Actual Labour

Export Labour Hours from a Job

Handle Part Delivery of Jobs

Hire Stock to a Customer

How Job status affects the GL

Job/Order Prepayments/Refunds

Import Jobs

Make Progress Payments and Claims

Mark a Job as Ready

Print a Job

Reserve Stock for a Job

Scan Stock into Jobs

Select Serial Numbers on a Job

Stock Availability Allocation Process by List

Stock Availability by Location on the Fly

Take Deposits from Customers

Unallocate Stock From a Job

Unlink a Job

Unmark a Job as Ready

Unprint a Job

Unreserve Stock for a Job

Use Comments to Track Work in a Job

Use Stock Lookup and Select

View or Edit a Job