Credit an Overcharged Customer

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The recommended process when a customer has been overcharged is:

Add a Return from Customer for the overcharged invoice

Create similar from the original job.

Edit the price. Invoice the new job.

Apply the credit from the RFC to the original invoice.

 

This ensures that the job and stock profit reporting is correct.

 

Further information

Jobs at a Glance

Jobs Security

Job List

Return From Customer

Sales Register

Dispatch

Hire Stock to a Customer

Job Comment Grid

Job Footer

Job Header

Job Status

Job Preview Pane

Job Reports

Job Stock Grid

Progress Payments and Claims

How Job status affects the GL

Add a Job

Add Billable Labour to a Job

Add Labour to a Job

Add Comments to a Job

Add a Document to Job

Add Discount to a Job

Add Freight to Jobs

Add Multiple Jobs

Add Stock By Multi Selection

Add Stock to a Job

Add Stock to Job When Insufficient Stock

Auto Create Purchase Orders from Jobs

Charge Customer a Re-stocking Fee

Create a Job from a Similar or Previous Job

Create a Template for Recurring Jobs

Create Back Order

Email from a Job List

Export a Job Report  to Spreadsheet

Export Actual Labour

Export Labour Hours from a Job

Handle Part Delivery of Jobs

Job/Order Prepayments/Refunds

Import Jobs

Mark a Job as Ready

Print a Job

Reserve Stock for a Job

Scan Stock into Jobs

Select Serial Numbers on a Job

Stock Availability Allocation Process by List

Stock Availability by Location on the Fly

Take Deposits from Customers

Unallocate Stock From a Job

Unlink a Job

Unmark a Job as Ready

Unprint a Job

Unreserve Stock for a Job

Use Comments to Track Work in a Job

Use Stock Lookup and Select

View or Edit a Job